What information do we collect and how is it used?
When you order with YourWines.com.au, we need to know your name, e-mail address, mailing and delivery address, telephone number/s, credit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We also collect your date of birth for licensing purposes as we will not sell alcohol to minors. We may also use this information to advise you of new products and services.
When you sign up for our email newsletter, we need only a name and e-mail address - which we use to send the information you requested.
If you purchase a gift for another person any information you volunteer regarding the recipient is only used to fulfil the order.
Messages or comments you submit to us via the website, eg. through an email or "Contact Us" form is collected and will be used to respond to any specific points raised, or for the continued improvement of our products and service.
Occasionally we may ask you to participate in surveys or questionnaires. These help us improve our levels of service and to maximize the opportunities and benefits you can enjoy.
What happens if you don't provide us with the information we require?
If you don’t provide us with certain information, we may be unable to provide you the products, services or information you wish to buy or receive.
Access to personal information
You have the right to request a list and copies of personal information we hold about you.
If you require access to your personal information, or have questions or concerns in relation to how privacy is managed by YourWines.com.au, please email info@YourWines.com.au. There may be limited circumstances, which are exemptions contained in the Act, whereby we may need to deny access to information.
Additionally if you believe that any of your personal information we hold is inaccurate, incomplete or out-of-date, please email info@YourWines.com.au. We will correct any inaccurate, incomplete or out-of-date personal information if you request us to do so, where required by law.
If you no longer wish to receive offers from us please email info@YourWines.com.au.
How do we protect your personal information?
YourWines.com.au takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure and alteration. You are not obliged to provide any information requested however withholding information required by law may render us unable to provide the goods which depend on the collection of that information.
Our website uses 256 bit secure sockets layer (SSL) encryption. SSL provides a protection on all information passed from you to us via encryption. When you place orders or access your account on the web site, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Confidential information, such as your address and order history, is not stored on the web server but on YourWines™ own database, which is protected against unauthorised access.