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Claims for any broken or damaged goods must be reported within 24 hours of delivery to customerservice@yourwines.com.au
If you're not happy with any wines you bought from us we will credit you for the amount of that bottle. If you bought multiple bottles of a particular wine, then we will refund them as well, excluding freight, as soon as we have collected the rest of the wine from you and it is received back into our warehouse; provided that you have only opened one bottle and the remaining bottles are in a saleable condition.
If you are not satisfied with the quality of the goods you have received from YourWines.com.au contact us by email customerservice@yourwines.com.au within two weeks of receipt of goods.
If a wine is to be returned YourWines.com.au will arrange to collect the wine from you at a mutually convenient time. You must keep the wine in a safe place and take reasonable care of it. Wine should be returned in its original packaging or packed to avoid breakage during transport back to YourWines.com.au. Australia Post will then contact you to arrange collection and will usually collect the wine within four days.
Any refunds due will be actioned within 30 days after YourWines.com.au was notified of the reason, provided any wine being returned to us is received in original saleable condition.