Self Care/Traveller Gift Box

Add some general information about your delivery and shipping policies.

OUR DELIVERY PARTNERS

YourWines™ carrier partner is Australia Post. All wine orders can be delivered to any nominated address in Australia. YourWines™ offers FREE Shipping on all orders nationwide excluding TAS, NT, remote QLD and remote WA where a $20 shipping surcharge is added.

Most of our customers give instructions to leave the wine in a safe place as this is by far the easiest way to ensure you get your wine on time. If the person accepting the delivery is out and there are no specific delivery instructions, Australia Post will leave a card indicating that they were unable to deliver your wine. Your case/cases will be returned to your nearest Post Office for your collection. A reminder card will be sent to you after five days. Cases not collected within 14 days of the initial attempted delivery will be returned to us and a YourWines Customer Service agent will contact you to arrange re-delivery and payment of re-delivery fees if required. Please note that we cannot accept instructions to contact you as Australia Post delivery couriers cannot call before delivery. YourWines™ will not deliver to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID. If that recipient is unable to produce appropriate ID then the delivery driver will be unable to leave the wine.

OUR DELIVERY AREAS

YourWines™ will not deliver to the following restricted areas: 4605, 4713, 4816, 4825, 4830, 4871, 4873, 4874, 4876 and 4895. Please note that locations can be added or modified from time to time. YourWines™ does not currently offer deliveries to international addresses.

OUR DELIVERY CHARGES

YourWines™ offers FREE Shipping on all orders nationwide excluding TAS, NT, remote QLD and remote WA where a $20 shipping surcharge is added.

OUR DELIVERY LEAD-TIMES

We normally despatch orders the same day if they are received before 4pm AEST on a business day. If orders are received after 4pm AEST they will be despatched the following business day. Once collected by our delivery partner, the estimated delivery times are:

METRO AREAS: NSW - 2-3 business days

VIC/ACT/WA/SA - 3-7 business days depedning on location. Please allow up to 3 additional days for country and rural areas.

If you have placed an order and you have not received it within 14 days, please email us at support@yourwines.com.au and we will seek to remedy the situation as soon as possible.